NCFE Level 2 Certificate in Customer Service Knowledge

By taking this course, learners have the perfect opportunity to progress to the level 3 course in Principles of Customer Service.

This qualification is ideal for those candidates who wish to learn about areas such as employee rights, career pathways in customer service, communicating with customers, promoting goods and services and working as a team.

Course Details
o Type of qualification: QCF
o Level: Level 2
o Minimum entry age: Pre 16
o Guided Learning Hours: 115
o Credit value: 13
o SLN value: 0.26.